Unfortunately no matter how well you run your business you will at some point have to deal with negative reviews. Sometimes all it takes is one irritable or bad natured customer to come in contact with your brand on an off day for your team to get the bad review ball rolling. Imagine you were running a popular restaurant with an imaginative menu that has kept the customers coming in for months. Then one day, a diner having a bad day encounters a waiter having an equally bad day – what...
[Read More]